Frequently Asked Questions

Do you carry products not shown on the site?

Yes. If you don't see what you want, just give us a call and we can get it for you.

Where do you ship purchased items to?

At this time, we only ship to locations within the continental United States

Do you accept returns?

In some specific cases, but only with consent and authorization issued by us, in advance of return. In other words, please don't send anything back until you have confirmed with us first! For more information, see our Terms and Conditions.

Can I cancel an order once it has been placed?

Yes, but only if the cancellation is in writing, and we receive it prior to shipment of your order. For more information, see our Terms and Conditions.

How soon must I report damaged or missing items associated with an order I have received?

We allow 48 hours from receipt of your order to file a report about damaged or missing items. If you need authorization for return of damaged or defective items, or wish to report missing items from your order, please complete our Return Request form.

Are your products UL approved?

For your protection, all our products are UL approved.

Do you require a minimum order?

Yes, we require a minimum order of $100.00, before taxes or shipping costs. For orders of less than $100.00 there will be a $20.00 processing fee.

Is your online shopping cart secure?

Absolutely. We use ShopSite for our e-commerce solution, which continually receives the highest rating and number one positioning in e-commerce solution surveys. ShopSite has received numerous awards from independent analysis sites such as Shopping Cart Software Review, ecommerce-guide.com, ISP Planet and Web Marketing Today.

Can I "will call" an order?

You are welcome to pick up your order at our Fremont distribution center.

What type of payment do you accept?

We accept Visa, MasterCard and Discover credit cards, or money orders. We also accept checks; your order will ship once the check clears.

We currently accept orders by phone (510-226-7200 or toll-free at  888-296-7888) and online.  Online purchases may be made in any of the following ways:

• You may pay with a credit card at the time you submit your order.
• You may submit your order online, and specify that you will send a check. Your order will not be processed until your check has cleared.
• You may submit your order online, along with a purchase order number, for use with your established credit account with us.

What shipment options do you offer for my online order?

We offer UPS regular ground as a standard shipping option. Should you require special shipping arrangements, please contact us at 888-296-7888. We will do our best to be responsive to your needs.

Do you offer discounts on your products?

Our prices are already the lowest in the industry, however limited high volume purchase discounts may be available on certain products. In some situations, shipping charges may be waived.